Refund policy

At Foniqué (Fonique Store), we want you to shop with confidence. To ensure a smooth shopping experience, we have established the following return policy. Please review the details below before making a return.

Return Period

We accept returns within 30 days of the date your order is delivered.

If you would like to return an item, please contact our Customer Support team within this 30-day period. Returns requested after this period may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

Please note that the original shipping fee paid at the time of purchase is non-refundable, where applicable.

Return Fees

We do not charge any additional return or restocking fees. You will only be responsible for the applicable return shipping costs.

How to Return an Item

If you would like to make a return:

  1. Contact our Customer Support team and provide your order information and reason for the return.
  2. Follow the instructions provided by our Customer Support team and securely package the item.
  3. Ship the package to the return address provided by our team.
  4. Once we receive and inspect the returned item, we will process your refund.

Please note that refunds are issued after the returned item has been received and processed. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Thank you for your understanding and cooperation.

If you have any questions about our return policy, please feel free to contact our Customer Support team. We are always happy to assist you and are committed to providing you with a satisfying shopping experience.

Foniqué (Fonique Store)